Privacy policy

Who is responsible

carpy, in Bucaramanga, Santander, Colombia. Email: carpyenterprise@gmail.com.

What we collect and why

Through the form we receive your name, your email, the type of request, your message and the language of the page; the company is optional. We use them only to reply to your request and, if there is a proposal, to prepare the service.

This site is for businesses and adults. We do not ask for sensitive data or data about minors; please do not include them in your message.

How we collect it

The form reaches our inbox through Web3Forms. If you prefer WhatsApp or your email app, the message leaves from your device and arrives directly.

Who we share it with

We do not sell your data. It passes through the providers that make contact possible: Web3Forms (delivers the form), hCaptcha (the form's anti-spam check), Google (carpy's email), Meta (WhatsApp, if you choose it) and Vercel (hosts the page and receives your IP address and technical visit data). Some may be outside Colombia.

Cookies and storage

We set no cookies of our own and use no analytics tools. hCaptcha, the form's anti-spam check, loads only when you start typing in the form and may store technical data in your browser to tell people from robots. If you pick a language with the selector, your browser stores that preference on your device and it never leaves it.

Your rights

You can access, update, correct and delete your data, withdraw your consent, ask for proof of it and learn how we use it. You can also file a complaint with Colombia's Superintendence of Industry and Commerce (SIC).

How to exercise them

Write to carpyenterprise@gmail.com. We answer queries within 10 business days and complaints within 15 business days.

Security and retention

We apply reasonable measures to protect your data. We keep it as long as needed to handle your request, the business relationship and legal obligations, and delete it afterwards.

Changes

If this policy changes, we will publish the new version here with its date.